Service Delivery Policy

GoTamil Service Delivery Policy

Effective Date: August 24, 2025

Last Updated: August 24, 2025

1. Scope of This Policy

Welcome to GoTamil! This Service Delivery Policy outlines how our digital services are delivered to you, our user. GoTamil provides an AI-powered Tamil spelling and grammar checker exclusively through our website, gotamil.in (the "Service").

Note: As GoTamil offers only digital subscription services, this document serves as our Shipping Policy equivalent for regulatory and payment gateway compliance purposes.

No physical products are manufactured, stored, or shipped. This policy governs activation, access, and delivery of your subscription to the GoTamil platform. It is an integral part of our Terms of Service, which also includes our policies on cancellations and refunds. By using our Service, you agree to the terms outlined herein.

2. Service Access and Activation Timelines

We offer two tiers of service, each with a distinct activation process.

2.1. Free Plan

Access to our Free Plan is instantaneous. You can begin using the basic features immediately upon visiting our website. Enhanced free features are activated the moment you sign up for a GoTamil account.

2.2. GoTamil Pro (Paid Subscription)

Activation of your GoTamil Pro subscription is initiated immediately upon successful payment confirmation.

• Standard Activation: In most cases, Pro features are enabled in your account within minutes of a successful transaction.
• Confirmation: You will receive a confirmation email at your registered email address as soon as your Pro account is active.
• Processing Window: While activation is typically instant, please allow up to 24 hours for the process to complete, especially for orders placed outside of our standard business hours (Monday to Friday, 10:00 – 17:00 IST, excluding public holidays).

If your Pro features are not active after 24 hours, please contact our support team.

3. How Our Service is Delivered

All GoTamil services are delivered digitally and accessed through your user account on our web platform.

• Web-Based Access: The Service is accessible from any modern web browser on a desktop, tablet, or mobile device. No software installation is required.
• Account Dashboard: All your features, subscription details, and user settings are managed through your personal account dashboard.
• Internet Requirement: A stable internet connection is required to access and use the GoTamil Service.

4. Geographic Availability

GoTamil is a global service. Our platform is accessible from anywhere in the world with an internet connection. There are no geographic restrictions on accessing our Service. All payments are processed in USD, and local taxes may be applied at checkout based on your jurisdiction.

5. Service Delivery Issues

If you encounter any issues with accessing your purchased services, please follow these steps:

1. Verify Your Account: Log in to your GoTamil account to check if your Pro subscription status is active on your dashboard.
2. Check Your Email: Look for our confirmation email in your inbox, including your spam or junk folders.
3. Contact Support: If you have received payment confirmation but your account has not been upgraded within 24 hours, please email our support team at [email protected] with your transaction details.

Pro subscribers receive priority support, and we aim to resolve all service delivery issues within one business day.

6. Service Interruptions and Maintenance

To ensure the best possible experience, we must occasionally perform maintenance on our platform.

• Scheduled Maintenance: We will provide advance notice via email or on-platform notifications for any planned maintenance that may cause significant service interruption.
• Unscheduled Downtime: In the rare event of an unexpected service interruption, our technical team will work to restore access as quickly as possible.

Brief service interruptions are a normal part of SaaS operations, and service credits are not issued for temporary downtime, as outlined in our Terms of Service.

7. Governing Policies

This Service Delivery Policy is to be read in conjunction with and forms an integral part of our other governing legal documents. For comprehensive details regarding your use of the GoTamil platform, please refer to our:

• Terms of Service, which governs the overall terms and conditions of platform access, subscription management, service cancellations, and refunds. The Terms of Service also include our Refund and Cancellation Policy, which outlines the rights and obligations related to payment reversals, cancellations, and subscription adjustments.
• Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with applicable laws and regulations.

By continuing to use our Service, you acknowledge and agree to be bound by these documents.

8. Policy Amendments

GoTamil reserves the right to modify this Service Delivery Policy at any time. We will notify you of any significant changes via email or a notice on our platform. Your continued use of the Service after such changes constitutes your acceptance of the new policy.

9. Contact Us

For any questions specifically related to service delivery and account activation, please contact us:

• Email: [email protected]
• Business Hours: Monday to Friday, 10:00 – 17:00 IST
• Response Time: We strive to respond to all inquiries within 1-2 business days.